Frequently Asked Questons

Due to precautions in place to protect our distribution center employees, your order may ship out later than expected. We're working diligently to ship orders out within two weeks.

We greatly appreciate your patience during this unprecedented time, but if you have any questions, please email us at help@equalparts.com, and we will get back to you during our office hours from 9am – 6pm ET.

What makes Equal Parts special?

Our cookware is designed to enable a frictionless cooking experience. After over 750 hours of conversations with home cooks, we perfected a line of cookware essentials built just for them.

We set out to solve their key frustrations with cookware: they spent too much time cleaning up, they weren’t sure if harmful chemicals lurked in their pots and pans, and they wanted to minimize the clutter in their already tight cabinets.

To make cleaning easy, we coated our pots and pans with non-stick ceramic that’s free from harmful chemicals like PTFE (Teflon), PFOA (C8), lead, or cadmium that can be found in other non-stick cookware. We also designed our pots and pans to nest for easy storage in even the tightest spaces.

What is Pattern? How is Equal Parts related?

Equal Parts is the first brand from Pattern, a family of brands designed to help you enjoy daily life. After 10 years of success as a creative agency (formerly known as Gin Lane) the team was inspired to start Pattern and build their own brands after realizing today’s addiction to productivity had taken a huge toll on their overall happiness and well-being. With this in mind, Pattern’s goal is to create purposeful brands that inspire you to learn, explore, and lay the foundation for a more present life by offering products and guidance that help you create fulfilling habits.

Where are you located?

Our office is located in Chinatown, NY.

How did you design your cookware?

Our non-stick, non-toxic products were designed for daily use by home cooks. To ensure your cooking experience is as easy and enjoyable as possible, our cookware is:

· Free from harmful chemicals including PTFE (Teflon), PFOA, lead and cadmium
· Designed to stack for easy access and streamlined storage
· Compatible with all stovetops (induction, gas, and electric)
· Oven-safe (up to 450°) + dishwasher friendly.

To read more about our principles of Quality, Versatility, and Durability and the considerations that went into our cookware, please visit our design page here.

What materials do you use for your pots and pans?

When we were creating Equal Parts, it was important for us to identify the safest materials for daily cooking. So, we chose non-stick ceramic – a cleaner, non-toxic alternative to other non-stick options on the market. Ceramic is made from minerals like quartz and is fired at high heat to form a naturally slick glaze.

Our pots and pans have an aluminum core, which is a fantastic heat conductor. It allows for quick and even cooking, and can heat up 16x faster than stainless steel! Our core is coated with thick layers of non-toxic, non-stick ceramic that make clean up a nonevent. We also love aluminum because it’s easily recyclable for when you (eventually) decide to part ways with your cookware.

What’s so bad about Teflon (PTFE)? Why is non-stick ceramic a safer option?

Surprisingly, 95% of non-stick cookware still contains PTFE, a synthetic chemical that is also used in wire and cable coatings, fabric and carpet protectors. When heated, PTFE-coated cookware has been shown to release chemicals that present mild to severe toxicity. Older non-stick cookware sometimes contains another chemical called PFOA (or C8), a known environmental pollutant, that has largely been phased out in the US.

Equal Parts is free from PTFE, PFOA, and any other harmful chemicals. Our coating is made from 100% non-stick ceramic, so you don’t have to worry about toxins making their way into your food.

Is your cookware pet and bird safe?

Yes! Ceramic cookware is safe to use around pets and birds.

Is your cookware oven safe?

Yes – our pots and pans (and lids!) can be heated up to 450°F in the oven.

Are your cookware and accessories dishwasher safe?

Keep in mind that dishwashers can be tough on pots, pans and knives. To keep your tools in top shape, we recommend hand-washing your cookware and Chef’s Knife with warm, soapy water and a soft sponge. If you decide to use the dishwasher, place your cookware on the top rack as this is often the most gentle cleaning area.

Mixing Bowl lids and our Oak Cutting Board are not dishwasher safe.

Does your cookware work on all stovetops?

Yes! We designed our cookware to be compatible with all stovetops including gas, induction, and electric.

How do you care for non-stick ceramic?

Before getting started, warm on low heat and add a small amount of cooking fat. We recommend oils with high smoke points like refined coconut, avocado, peanut, and ghee. An oil's "smoke point" refers to the point at which the oil begins to break down. Low smoke point oils may leave a sticky residue that is difficult to clean.

Because our cookware heats quickly and evenly, you can do most of your cooking on low or medium. A sear is okay every once in a while, but consistent cooking on high heat can reduce the lifespan of the non-stick quality of your cookware over time.

Hand-washing your pots and pans is always best—use warm water, soap, and a soft sponge (no steel wool, please!).

Visit this page for more information on how to care for your cookware.

How should I store my cookware?

Our pots and pans and mixing bowls nest seamlessly, so you can store your cookware even in the tightest of kitchen spaces. Before storing, make sure each product is nice and dry, and consider adding spacers or kitchen towels to keep your cookware in their best shape.

How can I keep my Chef’s Knife sharp?

Our Chef’s Knife is made from durable German Steel that’s designed to stay sharp. However, with time and everyday use, your blade may start to cut less cleanly. A honing steel can be used to keep the existing edge straight and feeling sharp. If you’re using your Chef’s Knife frequently, you can hone it every couple of weeks to keep it in top shape.

Re-sharpening your knife creates an entirely new edge, and should be done every 4-6 months. Try a whetstone or use your local sharpening service for the best results.

Do your handles and knobs get hot?

We designed our handles and knobs to not only feel natural in your hand, but also to stay cool and dissipate heat. That said, make sure to protect your hand if left over a burner or placed in the oven for an extended period of time.

My pan is looking burned or discolored – what do I do?

If you still see residue on the cooking surface of your pan, fill it with warm water and let it soak. Then, use a sponge and a mild soap to wipe off remaining residue.

For the induction plate, make a thick paste of baking soda and water. You can also get some help from a cleaning agent like Bar Keeper’s Friend. Apply to the stain and let it sit. It should wash away easily after this step.

If the exterior of your cookware is looking discolored, try applying a paste of baking soda and water, or reach out to help@getequalparts.com for more tips.

Where are your products made?

Our products are designed in NY and SF and manufactured in Southern China. Our production partners have spent years producing some of the world’s leading cookware brands and follow responsible manufacturing practices, with leading industry certifications including BSCI and ISO9001.

What are your payment methods?

We currently accept all major credit and debit cards. Affirm is also an option at checkout. We are constantly looking at new payment methods. Have a suggestion? Let us know at help@equalparts.com.


How can I change or cancel my order?

Please get in touch with us as soon as possible via help@equalparts.com. If you’re unhappy with your order, our returns process was designed so everyone can try out our cookware for 30 days with no questions asked.

How can I add Equal Parts to my wedding registry?

Many Equal Parts products are available on Zola.com. You can also install the “Add to Zola” button to your browser to add any Equal Parts product to your registry directly from our site. Once added, Zola will direct your wedding guests to check-out at Equalparts.com. Your registry will automatically show the Equal Parts product(s) purchased.

Do you have a warranty?

You bet! You can check it out here.

Where do you ship and deliver?

We currently ship to the contiguous 48 states. We do not ship to Alaska, Hawaii or P.O. boxes. We are working on expanding these options and will let you know as soon as they change!

What are your shipping options?

We work with UPS as our delivery partner. Shipping is free with every order over $65.

How can I track my order?

After placing an order you should receive a confirmation email. If you don’t receive this email within an hour of placing an order please let us know at help@equalparts.com.

Once your order ships, you will receive a second email with your tracking number. You can use this tracking number to view the status of your order. A quick tip: tracking can take up to 24 hours to update.

What is your return policy?

We have a 30 day no questions asked return policy. If you would like to schedule a return please send us a note to help@equalparts.com. We will email you a pre-paid UPS label at no cost.

What happens if my cookware arrived damaged?

So sorry to hear that! Send a note to help@equalparts.com and we will follow up as soon as possible to help you get a replacement.

Get the Scoop

From tips and techniques to events and new products, we’ll only send you emails when we have something to say.

Shop
CookwareAccessories
© 2020  PatternOpen SpacesPrivacy PolicyTerms
Your Cart
Loading...