Frequently Asked Questons

Due to precautions in place to protect our distribution center employees, your order may ship out later than expected. We're working diligently to ship orders out within two weeks.

We greatly appreciate your patience during this unprecedented time, but if you have any questions, please email us at help@equalparts.com, and we will get back to you during our office hours from 9am – 6pm ET.

How we create our cookware

We’ve designed every Equal Parts product with responsible materials for daily use by home cooks. Our approach:

· Sets designed to work together as a system
· Oven safe (up to 450 degrees)
· Ideal for all cooktops, including induction
· Non-toxic, non-stick ceramic that’s easy to clean
· Durable, lightweight aluminum that heats up quickly
· PTFE- and PFOA-free


Taking care of your cookware

Non-stick ceramic is easy to clean, heats up quick, ideal for for healthy cooking and does not contain the harmful chemicals found in Teflon.

Here are a few tips for cooking with our ceramic:
· Warm your cookware on low-to-medium heat.
· Add your cooking fat of choice. Olive oil, butter or milk. Whatever the recipe calls for. No recipe? What sounds good?
· Move it around to get the surface coated nice and even.
· Use metal accessories gently and try and avoid steel wool pads to limit any scratching.

This page has a lot of useful information regarding caring for your cookware.

Why aluminum instead of stainless steel all clad?

We chose aluminum for our pots and pans. It’s lightweight, easy to clean, and, most importantly, a more recyclable material. It also heats up faster and more evenly with more precise temperature control than steel alternatives.

How should I store my cookware?

Our pots and pans and mixing bowls nest seamlessly, so you can store your cookware even in the tightest of kitchen spaces. Before storing make sure each product is nice and dry. This will keep them in their best shape.

Are your products oven safe?

Our pots and pans and baking sheet can be heated up to 450°F in the oven.

Are your cookware and accessories dishwasher safe?

While most of our cookware and accessories are dishwasher friendly, keep in mind that dishwashers can be tough on pots, pans and knives. To keep your tools in top shape, we recommend cleaning your cookware and Chef’s Knife with warm, soapy water and a soft sponge. If you decide to use the dishwasher, place your cookware on the top rack as this is often the most gentle cleaning area.

Mixing Bowl lids and our Oak Cutting Board are not dishwasher safe.


Do your handles get hot?

We designed our handles to not only feel natural in your hand but also to stay cool and dissipate heat. That said if left over a burner or in the stove make sure to wear mitts as they will get warm.

Where are your products made?

Our products are designed in Chinatown, New York + San Francisco, California and produced in Southern China.

Do you have a warranty?

You bet! You can check it out here.

What are your payment methods?

We currently accept all major credit and debit cards. Affirm is also an option at checkout. We are constantly looking at new payment methods. Have a suggestion? Let us know at help@equalparts.com.


How can I change or cancel my order?

Please get in touch with us as soon as possible. Our returns process was designed to let everyone try the service for 30 days with no questions asked. Simply email us at help@equalparts.com.

Where do you ship and deliver?

We currently ship to the contiguous 48 states. We do not ship to Alaska, Hawaii or P.O. boxes. We are working on expanding these options and will let you know as soon as possible!

What are your shipping options?

We work with UPS as our delivery partner. Delivery is free with every order over $65.

How can I track my order?

After placing an order you should receive a confirmation email with your tracking number. You can use this tracking number to see the status of your order.

A quick tip: tracking can take up to 24 hours to update. If you don’t receive this email within an hour of placing an order please let us know at help@equalparts.com.

What is your return policy?

We have a 30 days no questions asked return policy. If you would like to schedule a return please send us a note to help@equalparts.com.

What happens if my cookware arrived damaged?

Sorry about that! Send us a note to help@equalparts.com, We will follow up right away to help you get a replacement.

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